General Terms and Conditions
PRIVACY POLICY
INTRODUCTION
The Château Sainte-Adèle understands that your privacy is important to you. At Château Sainte-Adèle, we are strongly committed to protecting your privacy. This written Privacy Policy describes the scope and breadth of our commitment to privacy when we collect and receive personal information, how we use and protect that personal information. Château Sainte-Adèle may, at its discretion, amend this Privacy Policy from time to time. Any material changes to our policy will be reflected on this page, so that you remain informed about the information we collect and how we use it.
DIFFERENT WAYS TO PROVIDE PERSONAL INFORMATION
Personal information is required not only for Château Sainte-Adèle to be able to complete your request but also to understand your preferences and to improve our products and services so we can serve you better. Furthermore, some information is required to meet legal and regulatory requirements.
Personal information may be provided to Château Sainte-Adèle from different sources: when making a reservation directly or via the web site, when completing comment cards, by participating in promotional marketing programs or when visiting our website.
INFORMATION THAT WE COLLECT, AND HOW WE USE IT
Making a reservation
When making a reservation directly with Château Sainte-Adèle or via its website, it is necessary to collect some information in order to be able to identify you, to process your request and to contact you if required. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date, and your room preferences. From time to time, we may offer special promotions that may have qualifying criteria; for example, special rates to seniors. To assess your eligibility, we need to record your date of birth at the time of booking. You may be required to provide personal identification with your date of birth in order to verify your eligibility upon check-in time.
We will not sell, share, or otherwise make available any of your personal information to other parties, except that we may disclose the information to third parties who perform services on our behalf and have a need to access the information in connection with those services.
Information provided when completing comment cards
Information provided when completing comment cards will be used solely for the purpose of obtaining your feedback, and reviewing your comments internally with the objective of improving our quality of services and recognizing employees who deliver high standard services.
Promotional programs
At the time of reservation, Château Sainte- Adèle may collect the e-mail addresses of clients who wish to receive e-mail offers and promotions in identified subject areas of interest, and of those who send us e-mail messages. We will not, however, share any e-mail address with any third party or send unsolicited e-mail to any of the addresses we collect, except in very limited circumstances as set forth in this policy.
Individuals that subscribe to e-mail newsletters are given the opportunity to opt-out of promotions at any time by using the link provided on every e-mail message. You may also feel free to contact us by sending an email to res@chateausteadele.com providing sufficient personal identifiers so we can appropriately act upon your request. You may at any time in the future opt-in to receive e-mail offers.
Visiting our website
Château Sainte-Adèle may use browser cookies or other means to keep track of your visit to our Site. A "cookie" is a small amount of data that is sent from a Web server to your browser and stored on your computer's hard drive. The use of cookies is an industry standard and it allows us to recognize visitors when they return to our site. Once we know it's you, we can customize your online visit and provide a higher quality, more relevant, customer experience. We do not use or share information transferred through cookies with third parties for marketing or other purposes. Château Sainte-Adèle may also use cookies to track which areas of the web site are most popular with our users. With most Internet Browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored on your computer. Please refer to your browser instructions or a help screen to learn more about these functions and how to use them. Please be advised that certain sections or functionalities of the Site may be inaccessible to you if your browser does not accept cookies.
From time to time, Château Sainte-Adèle also may conduct user surveys on the Web, which usually are intended to provide us with information on a number of areas, such as user identity, user viewing habits, whether or not users found what they are searching for, whether our site content is relevant to user needs, and the like. The information gathered from such surveys is aggregated and is used to improve our web content, navigation, and overall visitor experience.
By exploring and using Chateau Sainte-Adèle's site, and by submitting information as you use this site, you agree to Château Sainte Adèle's use of such information as described herein. This site may contain links to external sites, which sites are not governed by this privacy policy, and Château Sainte-Adèle does not take responsibility for the privacy practices of any third party sites to which we link. We encourage you to review the privacy policies of any such sites before you submit information via those third party sites.
Château Sainte-Adèle understands also the importance of protecting children's privacy, particularly in their online interactions. This website is not designed for and does not intentionally target or solicit to children 18 years of age and younger
SECURITY PROCESSES
Château Sainte-Adèle has in place technological and operational security processes designed to protect personally identifiable information from loss, misuse, alteration or destruction. Only authorized employees and contractors will have access to any data provided by you, and that access is limited by need. Each employee or contractor having access to any personally identifiable information is obligated to maintain its confidentiality. At Château Sainte-Adèle, we take all reasonable steps that are generally accepted as industry standard to protect your personally identifiable information.
COMPLIANCE WITH LAW
Château Sainte-Adèle complies with all applicable Canadian privacy laws and regulations. Château Sainte-Adèle may be compelled to surrender personal user or customer information to legal authorities without express user consent if presented with a court subpoena or similar legal order, or as required or permitted by the laws, rules and regulations of any nation, province, state or other applicable jurisdiction.
Copyright
This Site and all the information it contains, or may in the future contain is the property of Château Sainte-Adèle, and is protected from unauthorized copying and dissemination by Canadian Copyright law, trademark law, international conventions, and other intellectual property laws. Château Sainte-Adèle authorizes you to view the content, to copy electronically and to print in hard copy, for your own lawful, personal, non-commercial use only, provided that you maintain all copyright, trademark and other intellectual property notices contained in such content, and provided that the content, or any part thereof, is not modified.
Third Parties
Château Sainte-Adèle may provide you with links to third party Web sites, and third party Content providers may supply some of the Content appearing to originate from the Site. Château Sainte-Adèle has no responsibility for these third-party Web sites, which are governed by the terms of use and privacy policies, if any, of the applicable third-party Content providers.
Contact Us
If you have any concerns about the above privacy policy, please contact at us at Administration, Château Sainte-Adèle, 3080 Sainte-Adèle Boulevard, Sainte-Adèle, Québec, Canada, J8B 2N5.
Telephone: 450-229-9192 (877-229-9192) or by Fax: 450-229-6332